Each scenario is a full click-through demo of the same 5-step patient flow: benefits check, card on file, contact verification, and confirmation. For the two scenarios with a balance after insurance pays, what happens next — the balance-due email and text reminders — lives on its own page, linked below.
Maria has a cleaning, a filling, and a crown on the books. We already have her plan on file, so she just confirms it's still current, sees a cost estimate for each visit, and saves a card — then gets a one-click balance-due email after the claim adjudicates.
James is new to the practice and booked a surgical extraction. Nothing is on file yet, so he enters his plan from scratch — Stedi confirms an active plan in real time, so he gets a real cost estimate that accounts for his unmet deductible, and saves a card before his visit.
Alicia booked a root canal and enters her plan, but Stedi can't confirm an active plan in time. Right at that moment, she's offered the in-office Smile Plan as a cheaper, nothing-to-verify alternative to paying in full — either way, she pays before the visit and gets an itemized receipt to submit to her insurer herself if she wants to.
Priya walks in with no appointment and nothing on file. She picks what she's here for from five common services — cleaning, extraction, whitening, an emergency visit, or a new-patient exam — then adds her info and gets a live estimate before the front desk calls her back.
Emma is covered under both Mom's and Dad's dental plans. We check both in real time, apply the standard birthday rule to figure out who's primary, and show the full waterfall — primary pays its share, secondary coordinates the rest — so Emma's parents see exactly why nothing is due today.
What Maria and James hear once their claims adjudicate — the balance-due email and the follow-up text cadence. Pulled out on their own so they can be reviewed as communications, independent of the interactive flow.