After the visit

What James hears once the claim adjudicates

His deductible and coinsurance left a balance after Cigna paid its share. Here's the one-click payment email, followed by the spaced text reminders if it goes unanswered.

Claim adjudicates · actual balance differs from the pre-visit estimate

Balance-due email — one click, saved card, no login

Why one click: the link opens a hosted payment page pre-filled with the saved card token — patient reviews the amount and taps confirm. We never auto-charge the saved card without this explicit per-charge confirmation.
If unpaid · spaced reminders, not daily pressure

Follow-up cadence when the first email goes unanswered

Bayview Family Dental
Day 3
Hi James — quick reminder, $110 is open on your Aug 21 visit. Pay in one tap: bayview.link/pay/7q3k
Day 10
Following up — your $110 balance from Aug 21 is still open. Tap to pay: bayview.link/pay/7q3k
2nd reminder
Day 21
Last reminder before this moves to statement billing. $110 due: bayview.link/pay/7q3k or call (555) 219-0142.
Final text reminder
Cadence shown: day 0 email → day 3 text → day 10 text/email → day 21 final notice, then handoff to normal statement/collections process. Every message: STOP keyword honored, balance and pay link only — no PHI (procedure, diagnosis) in the message body.